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Frequently Asked Questions

Frequently Asked Questions

Showing Questions 1 - 10 of 29

  • 1.
    What mail servers are compatible with ArcMail?

    The ArcMail network appliance is compatible with any standard SMTP mail server capable of journaling mail to an external address.
    Compatible mail servers include:

    MS Exchange 5.5 SendMail
    MS Exchange 2000 Axigen
    MS Exchange 2003 Lotus Notes
    MS Exchange 2007 Postfix
    MS Exchange 2010 Groupwise
    Lotus Domino Atmail
    CommuniGatePro EMIS (Eudora)
    Exim HMailServer
    Imail IronMail
    Java Enterprise Server Mail Enable
    Mdaemon QMail
    Zimbra Others


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  • 2.
    How do I find and retrieve an attachment?

    Finding and retrieving attachments is easy. Use the Defender Archive Search to locate the email message containing the attachment, Once you find the correct attachment, it can be viewed, saved, and/or restored back to your in-box.
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  • 3.
    Does Defender support full text search?

    Yes. Users can search on all alpha text from the email and all attachments. Defender is not able to index text contained only in graphics (jpg, pdf, etc.) or text in encrypted or password-protected documents.
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  • 4.
    Can you convert PST files?

    Yes, PST files can be converted to a format that Defender uses and then imported using the inbox import function. Emails can also be imported using the IMAP import function.
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  • 5.
    Can ArcMail be connected to more than one mail server?

    Yes, since the Defender is a standalone appliance, it does not physically attach to an email server. This allows you to point multiple email servers to the Defender.
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  • 6.
    Does Defender work with Active Directory?

    Yes, Defender works with Active Directory. It can be set up to auto-generate user accounts on Defender as well as provide authentication with AD. Defender cannot work with multiple AD farms.
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  • 7.
    How do I decide which size Defender to buy?

    Determining the appropriate Defender to purchase depends on the volume and size of emails particular to your company and the length of time you want to keep your email records. The Defender Sizing Chart can help you determine which Defender is right for you.
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  • 8.
    What is the available storage vs total storage?

    Each Defender Unit contains an operating system, software, and hard drive failure prevention, which utilize a portion of the total disk space. Each unit is shipped with industry standard RAID hardware controllers, which allocate data across all discs in the unit. As a result of these items, a portion of the total disk space is “reserved” for system use and data loss prevention.
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  • 9.
    Can you archive existing e-mails from the server?

    Yes, existing emails can be extracted from the server and archived to Defender. For MS Exchange, a utility called Xmerge is used to convert Exchange files into PST files. These files can then be converted into mbox formats and imported into Defender.
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  • 10.
    If an email has multiple recipients, does Defender store multiple copies?

    For internal and most external mail, Defender does “single instance storage”, which means if one person in the company sends a mail to 100 people the company, Defender will store that mail only once. Mail sent to the company from outside the company may sometimes contain different routing information or Mail ID information, resulting in two mails that are similar but not exact. In this case, Defender will store a copy of both mails.
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